I set up call forwarding in the app. However, when my phone agent attempts to transfer a call to the forwarding number I set up, it says the call is being forwarded, but the call doesn’t actually connect. Does anyone have advice on how to troubleshoot this? Thanks!

@toddfather I'm here to help you troubleshoot the call forwarding issue. Let's start by checking a few things: 1. Please verify that the forwarding number is correctly entered in the app settings. 2. Check the call logs for any error messages that might indicate what's going wrong. 3. Ensure that your Vici system is configured to handle SIP REFER messages, as this is necessary for call transfers to work properly. If you've already checked these and the problem persists, it could be an issue with the

forwardingPhoneNumber

attribute in the API. You might want to try omitting it or setting it to null or an empty string to see if that resolves the issue. If you're still experiencing difficulties after these steps, please provide any error messages or additional context you have, and I'll assist you further.

Can you walk me through the steps to do this: 3. Ensure that your Vici system is configured to handle SIP REFER messages, as this is necessary for call transfers to work properly.

@toddfather Sorry for the late response. Are you still experiencing this problem? If so, could you send over a recent call ID so I can take a look?

Sorry for the delay in responding. Yes, I'm still having this issue. Sound like others are as well. I can't figure out how to get call forwarding working.

@toddfather create a new #1211483291191083018 ticket and share the following information over there: - The call ID - What response you expected to get - What response you actually got instead