Ai skips the 6 digit when repeating the phone # to make sure it’s correctly collected Cc46f259-918c-4e63-8088-315b90ccc255 Jan 4th 3:22pm https://cdn.discordapp.com/attachments/1325221658574717008/1325221658730168431/IMG_8623.png?ex=677b0058&is=6779aed8&hm=c2d5cfc720328595741e38c356f71236cb2d4ad0f822c21703ce21a79987b7d9&

@JustSeth I'm sorry to hear that there's an issue with the AI skipping a digit when repeating the phone number. To assist you better, could you please provide me with more details? Specifically, I need to know the context in which the AI is repeating the phone number. Is this happening during a voice response, or is it part of a text-based interaction? Additionally, if you have any logs or error messages related to this incident, that would be very helpful.

Voice response

@JustSeth Absolutely, I can help guide you through the process to ensure the AI correctly collects and repeats the full phone number. If you could provide the correct phone number, I can assist you in troubleshooting the issue. If the problem persists and requires further intervention, I can guide you on how to reach out to human support for more assistance. Please provide the phone number that needs to be correctly repeated by the AI.

9364001641

@JustSeth Thank you for providing the phone number. I will now ensure that the AI system is set up to correctly repeat the full phone number, which is 936-400-1641. If you have any specific instructions or settings that you would like to apply, please let me know. Otherwise, I will proceed with the standard verification process to confirm that the AI repeats the number accurately. If you encounter any further issues, please don't hesitate to reach out for additional support.

@JustSeth After checking the call logs, it appears that one of the providers may have hallucinated in this case, since the responses were correct most of the time.

OK, how do I make it not hallucinate

@JustSeth Can you share the another call ID for this case? When looking at the logs, it has happened only once and I don't force prompt rework or other changes based on a single call. It would be better if you could share another call ID.

75fe6a7d-f7b9-40be-9f16-a0aa737a4eda

logs

🔵 00:38:22:006 Queued Cartesia "Just to be sure, your number is 9 3 6 4 0 0 1 6 4 1." 🔵 00:38:22:006 Cartesia Pushing (2-cd2dee5)... 52 "Just to be sure, your number is 9 3 6 4 0 0 1 6 4 1." @JustSeth I found out it's coming from the Cartersia voice provider. Here's what you can do: 1. Ask the LLM to generate output in numbers 2. Disable voice formatting plan from Vapi (not recommended) 3. Use formatting plan to convert your numbers into English words If you want to use numeric digits, you'll need to set the Vapi format plan to false.

Example

Converting numbers into English words: Input: 9 3 6 4 0 0 1 6 4 1 Output: Nine Three Six Four Zero Zero One Six Four One

sh
curl -X POST https://api.vapi.ai/assistant \
     -H "Authorization: Bearer " \
     -H "Content-Type: application/json" \
     -d '{
  "voice": {
    "provider": "cartesia",
    "voiceId": "",
    "chunkPlan": {
      "enabled": true,
      "formatPlan": {
        "enabled": true,
        "numberToDigitsCutoff": 10000000000
      }
    }
  }
}'

Will try and let you know