Microphone doesn't pick up when calling through we...
# support
a
Everyttime i try to talk to the ai through the vapi dashboard, it doens't even pick up microphone even though its working, it was working fine an hour ago, now it stopped.
v
@Ali M I'm sorry to hear that you're experiencing issues with the microphone on the VAPI dashboard. Let's try to troubleshoot this together: 1. Please check if your microphone is still set as the default recording device in your system settings. 2. Ensure that the browser has the necessary permissions to access your microphone. 3. Try refreshing the VAPI dashboard or restarting your browser to see if that resolves the issue. 4. If you're using a browser extension that could interfere with microphone access, try disabling it temporarily. 5. Check if there are any updates for your browser that need to be installed. If you've gone through these steps and the issue persists, please ask support for more info on this. They may need to look into the system logs or provide further assistance.
You can continue this conversation by mentioning me in the message.
s
@Ali M Sorry for the late response. Are you still experiencing this problem? If so, could you send over a recent loom video so I can take a look?
a
ah hey, no no its all sorted now thank you so much though!