I hit my concurrency limit on vapi even though I have no ongoing calls.

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@Vapi I checked everything and its all hung up, but when i try to run vapi calls it says concurrency limit hit

@YinYang It seems like there might be a system error where the calls are not being properly cleared from your concurrency pool. To address this issue, I would recommend the following steps: 1. **Restart Services**: If possible, try restarting your VAPI services to reset the system state. 2. **Check System Status**: Review any system status or maintenance pages for VAPI to see if there are known issues affecting the service. 3. **Contact Support**: If the problem persists, it may require intervention from the VAPI support team to investigate and resolve the issue with the concurrency limits. Would you like assistance with how to perform a service restart or help with contacting support?

how od i restart vapi

@YinYang To restart VAPI services, you would typically need to have administrative access to the system where VAPI is running. The exact steps can vary depending on your hosting environment and how VAPI is deployed. Here are some general steps you might follow: 1. **Access the Server**: Log in to the server where VAPI is hosted. 2. **Command Line**: Use command-line interface (CLI) tools to navigate to the service management area. 3. **Service Restart Command**: Execute the command to restart the VAPI service. This could be a specific script provided by VAPI or a standard service management command. For example, if VAPI is running as a service on a Linux server, you might use:

bash
sudo systemctl restart vapi-service

Or if it's running in a Docker container, you might use:

bash
docker restart vapi-container

**Please note**: These are just illustrative examples. You should refer to the official VAPI documentation or consult with your system administrator for the exact commands applicable to your environment. If you're unsure about how to proceed or if you don't have the necessary permissions, it's best to contact your system administrator or VAPI support for guidance. Would you like me to provide you with information on how to contact VAPI support?

@Vapi how do i contact support

@YinYang To contact VAPI support, you can typically follow these steps: 1. **Support Portal**: Visit the official VAPI support portal or website. There should be a 'Contact Us' or 'Support' section. 2. **Email**: Look for a support email address where you can send a detailed description of your issue. 3. **Phone**: Some services offer phone support. If available, you can call the support number provided on the website. 4. **Live Chat**: If VAPI offers a live chat option, you can use it for real-time assistance. 5. **Support Ticket**: You may be able to submit a support ticket directly through the portal, detailing the issue you're facing. Make sure to provide as much detail as possible when contacting support, including any error messages, steps you've already taken to try to resolve the issue, and the impact it's having on your service. If you need the exact contact details or if there's a specific support channel you prefer, please let me know, and I'll do my best to assist you further.

@Vapi what is the phone number

@YinYang The phone number you can use to contact support for VAPI is +16054440129. Feel free to reach out to them regarding the concurrency limit issue, and they should be able to assist you further.

@Vapi i need to talk to a live chat support agent

@YinYang Please ask support for more info on this.

@User need help, Vapi is returning a max conccurent call limit when there are no calls being ran

@YinYang can you share the org id?

@Shubham Bajaj what is that?

@YinYang I understand that you're experiencing an issue with VAPI where you're receiving an error about exceeding the concurrency limit despite not having any ongoing calls. Since you're using Make.com and have provided an organization ID, it's best to reach out to the support team with this information. They will be able to investigate the issue using the organization ID and resolve the concurrency limit error. Please contact VAPI support through the available channels, such as email, phone, or live chat, and provide them with the organization ID (e2919dce-71e1-4c44-b80e-4215c6510a40) and the specific error message you're receiving. They will guide you through the necessary steps to fix the problem. If you need further assistance on how to contact them or any other help, please let me know!

@Vapi is the org number just your vapi assistant

@YinYang The organization ID you provided (e2919dce-71e1-4c44-b80e-4215c6510a40) appears to be a unique identifier for your specific organization or account within the VAPI system or the platform you are using, such as Make.com. It's not related to me as a VAPI assistant. This ID is used by support teams to look up your account details, service configuration, and usage to assist with any issues you're encountering, such as the concurrency limit error you've mentioned. If you're facing persistent issues and need to contact support, you should provide them with this organization ID so they can quickly access your account information and help resolve the problem. If you need further clarification or assistance, please let me know!

@Shubham Bajaj @User here is my org number: ac4b3c22-67cc-413c-b4b2-6739d32e98b6

@YinYang can you try now your concurrency limit has been reset.

hello, I am having the same issue

@al3xdonnelly I'm here to help! If you're experiencing the same issue with the concurrency limit on VAPI, it's important to ensure that there are indeed no ongoing calls on your account. If you've confirmed that there are no active calls and you're still seeing this error, it may be necessary to contact support to have them investigate and reset your concurrency limits manually. Since you've mentioned that you're having the same issue, I would recommend reaching out to VAPI support with your organization ID and explaining the situation. They should be able to assist you in resolving this matter. If you need guidance on how to contact support or any other assistance, please let me know!

where do I reach out to vapi support

@al3xdonnelly Please ask support for more info on this.

@al3xdonnelly could you share your orgId?

@Shubham Bajaj 8e4cf443-234a-43fc-a773-b38570ad4599

@al3xdonnelly Can you try again your concurrency limit has been reset.

@Shubham Bajaj All set, thank you. Is there anything I can do to fix this real time if I run into this issue again?

If your concurrency limit is X, please ensure that calls are made with a gap of 1 second, resulting in a single call every 2 seconds. It is important to maintain the total number of calls in progress at or below X. Consequently, the total number of calls made in a minute will be X divided by 2 per minute. @al3xdonnelly Adhering to this formula will assist you in addressing the limit issue effectively.

Hi, I'm having the same issue @Shubham Bajaj @Vapi

@PrinceUstad I'm sorry to hear that you're experiencing the concurrency limit issue again. To help you resolve this in real-time, you can try the following steps: 1. **Monitor Active Calls**: Ensure you have a way to monitor active calls in real-time. This could be through a dashboard or API that provides the current state of calls. 2. **Implement Delays**: As mentioned earlier, introduce a delay between call initiations to avoid hitting the concurrency limit. If your limit is X, space out the calls so that you're making one call every 2 seconds. 3. **Error Handling**: Implement error handling in your code to catch the concurrency limit error and retry the call after a suitable delay. 4. **Contact Support**: If the issue persists and you're unable to resolve it with the above steps, reach out to VAPI support with your organization ID and the details of the issue. Remember to keep your organization ID handy (8e4cf443-234a-43fc-a773-b38570ad4599) when contacting support for quicker assistance. If you need further help or have any more questions, feel free to ask!