@Nikos Hello! I'm here to help you with your assistant issue. It seems like your assistant is experiencing a "Silence Timed Out" error, which typically occurs when the assistant doesn't detect any speech for a certain period of time and decides to exit the meeting. To address this, we might need to check a few things: 1. Ensure that your microphone is working properly and that the assistant has the necessary permissions to access it. 2. Verify that the assistant's sensitivity to silence or noise levels is appropriately configured. 3. Check if there are any network issues that might be causing delays in the assistant receiving the audio. If you've already gone through these steps and the issue persists, there might be a configuration issue with the assistant itself. In that case, I would need to gather more information about your setup to assist you further. Could you please provide me with the following details? - The configuration settings you're using for the assistant. - The environment in which the assistant is running (e.g., local machine, server, cloud service). - Any specific steps you've taken during the setup that might be relevant to the issue. Once I have this information, I'll be able to guide you more effectively towards a resolution. Thank you for reaching out, and I'm looking forward to assisting you further!

@Nikos Thank you for providing the detailed settings and context for your assistant. Based on the information you've given, it seems that your assistant's settings are generally well-configured. However, the "Silence Timeout" setting is currently at 10 seconds, which might be causing the issue if the assistant is not detecting speech within that timeframe. Here are a few suggestions to troubleshoot and potentially resolve the issue: 1. **Increase Silence Timeout**: Try increasing the "Silence Timeout" setting to a higher value to see if that prevents the assistant from exiting prematurely. 2. **Check Smart Endpointing**: Since "Smart Endpointing" is enabled, ensure that it is functioning correctly and not mistakenly detecting the end of speech too soon. 3. **Review Network Latency**: Since you're using a transcription provider (Deepgram) and a voice provider (Cartesia), check if there's any network latency that could be causing delays in processing the audio. 4. **Test Without Background Sound**: Although you've set "Background Denoising" to no, try testing the assistant without any background sound to ensure that it's not affecting voice detection. 5. **Adjust Wait Seconds and Voice Seconds**: You might want to experiment with the "Wait seconds" and "Voice seconds" settings to fine-tune how quickly the assistant responds to speech. 6. **Examine Server and Client Messages**: Ensure that the messages being sent between the server and client are correctly formatted and that there are no issues with the message handling logic. If after trying these steps the issue still persists, it may be beneficial to reach out to the support teams for the specific services you're using (VAPI, Make, Twilio) to see if they can provide more insight into the problem. In the meantime, if there's anything else I can assist you with or if you'd like me to perform any specific actions, please let me know!

it doesn't work after your recommendations, how can I contact the support by email ?

@Nikos I'm sorry to hear that the issue persists. To contact support by email, you can typically find the support email address on the official website of the service provider you're using. Since you're using VAPI, you should look for contact information on their website or within their documentation. If you cannot find the support email address, you can often use a contact form on the service provider's website to get in touch with their support team. Additionally, if you have an account with the provider, you may be able to access support contact information from within your account dashboard. Please check the VAPI website or the documentation you received when signing up for the service to find the appropriate support contact information. If you're unable to locate it, you might also consider reaching out through any social media channels or forums where the provider is active. If you need further assistance or have any other questions, feel free to ask.

@Nikos can you write your issue description and could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!