@YinYang I understand the urgency of the situation, and I'm here to help you resolve this issue. It seems like you're experiencing a concurrency limit error, which typically indicates that the number of simultaneous calls has exceeded the allowed limit. However, as you've mentioned that there are no calls being processed at the moment, this could be a case where the system has not properly updated the current call state. To address this, I would recommend the following steps: 1. Ensure that there are indeed no active calls on your account that might be contributing to the concurrency limit. 2. If you have confirmed that there are no active calls, try resetting any connections or integrations that might be stuck in a "busy" state. 3. If the issue persists, it may be necessary to contact our support team to investigate and clear any lingering sessions that could be affecting your concurrency count. Since this is impacting your business operations, I will prioritize this issue and escalate it to our technical support team for immediate attention. Please hold on while I take the necessary steps.

You can continue this conversation by mentioning me in the message.

Got it. Tagging @User for additional help.

Because of no response closing this ticket.