While I was doing some tests, my calls were gettin...
# support
s
I found out that my calls were cutting due to: Handle error: Room was deleted, what does this mean? @Vapi
v
@Shrey It sounds like you encountered an issue where the virtual room used for your call was deleted, which caused the call to be cut off. This can happen for a few reasons, such as the room being manually deleted by an administrator, a system error, or the room reaching its time limit and expiring. To resolve this issue, you may want to check the settings and logs of your voice API platform to understand why the room was deleted. If it was an unintended deletion or a system error, you might need to recreate the room or adjust the settings to prevent this from happening in the future. If you need further assistance with this issue or if you're unsure how to proceed, please don't hesitate to reach out to support for more detailed guidance.
You can continue this conversation by mentioning me in the message.
s
@Vapi what could be the other reasons for the same?
v
@Shrey There could be several other reasons for the "Room was deleted" error during your calls: 1. Automatic Cleanup: Some systems automatically delete rooms after a certain period of inactivity or after the call ends to free up resources. 2. Configuration Issues: There might be a configuration setting that specifies a maximum duration for rooms, causing them to be deleted after this time elapses. 3. System Errors: Unforeseen system errors or glitches could inadvertently delete active rooms. 4. Concurrent Session Limits: If there's a limit on the number of concurrent sessions and that limit is reached, the system might terminate the least active rooms. 5. Policy Changes: Changes in the service policy or terms of use might lead to rooms being deleted if they don't comply with the new policies. 6. Manual Intervention: An administrator or another user with sufficient privileges might have deleted the room, either accidentally or deliberately. 7. Resource Constraints: If the system is under heavy load or facing resource constraints, it might terminate some sessions to stabilize. 8. Update or Maintenance: During updates or maintenance, active rooms might be disrupted and deleted as part of the process. To prevent this from happening in the future, it's important to review the service's documentation, check for any recent changes in the system, and contact support if the issue persists.
s
@Shrey could you send over a recent call ID so I can take a look?
Because of no response closing this ticket.