Assistant saying tool execution failed
# support
r
I have a tool called fetching bookinginfo, it collects the name of the caller, the type of appointment they want, the date and time they want. Assistant says tool execution failed.
@Vapi
v
@Reece I'm sorry to hear that you're experiencing issues with the 'fetching bookinginfo' tool. To assist you better, could you please provide me with more details about the error message you received or any specific issues you encountered during the tool's execution? This information will help me understand the problem and guide you towards a solution.
@Vapi
v
@Reece I'm sorry to hear that you're experiencing issues with the 'fetching bookinginfo' tool. To assist you better, could you please provide me with any error messages you received or additional details about the problem? This will help me understand the issue and guide you towards a resolution.
You can continue this conversation by mentioning me in the message.
@Reece Please ask support for more info on this.
v
@Reece It seems like there might be an issue with the execution of the 'fetching bookinginfo' tool. To help you resolve this, I would need to know the specific error message you're seeing. If the error message indicates one of the known context errors such as
assistant-error
,
db-error
, or any other listed in the context, please let me know so I can provide you with the appropriate guidance. If the error message is not clear or you're unsure about the nature of the problem, it might be necessary to check the logs or the configuration of the tool to identify the root cause. If you can provide the exact error message or code, that would be very helpful.
r
where do i find that @Vapi
v
@Reece To find the specific error message or details about why the 'fetching bookinginfo' tool execution failed, you can follow these steps: 1. Check the Execution Logs: - Go to the platform where you are running the 'fetching bookinginfo' tool (such as make.com or any other automation/integration platform). - Navigate to the section where the tool's execution logs are stored. This is often found in the history or logs section of the tool or scenario. 2. Review the Output Bundle: - Within the execution logs, look for the output bundle related to the failed execution. - The output bundle should contain details about the execution, including any error messages or codes. 3. Error Message or Code: - Once you find the error message or code, note it down. It will typically provide insights into what went wrong. 4. Tool Documentation: - Refer to the documentation for the 'fetching bookinginfo' tool. It may have a troubleshooting section or a list of error codes with explanations. 5. Support Resources: - If the platform has a help center or support resources, you can search for the error message or code there for more information. 6. Contact Support: - If you're unable to resolve the issue on your own, you can reach out to the support team of the platform or the tool for further assistance. Once you have the error message or additional details, please share them with me, and I'll do my best to help you troubleshoot the issue.
r
@Vapi here you go: "type": "request-start", "content": "Fetching bookinginfo" }, { "type": "request-response-delayed", "content": "taking a while" }, { "role": "assistant", "type": "request-complete", "content": "completed successfully" }, { "type": "request-failed", "content": "tool execution failed"
v
@Reece Thank you for providing the output bundle. It appears that there was an initial delay in the response, and although the assistant indicated that the request was completed successfully, there was a subsequent failure in the tool execution. This situation can occur due to various reasons, such as a temporary network issue, a problem with the tool's backend service, or an unexpected error during the process. Here are a few steps you can take to troubleshoot the issue: 1. Retry the Operation: Sometimes, transient issues can cause a tool to fail. Try running the 'fetching bookinginfo' tool again to see if the issue persists. 2. Check for Updates: Ensure that the tool and the platform you are using are up to date. Sometimes, bugs are fixed in newer versions. 3. Review Configuration: Double-check the configuration settings for the 'fetching bookinginfo' tool to ensure all required fields are correctly set up. 4. Examine Dependencies: If the tool relies on external services, verify that those services are operational and that there are no connectivity issues. 5. Consult Documentation: Review the tool's documentation for any known issues or troubleshooting tips related to the error. 6. Contact Support: If the problem continues, it may be best to contact the support team for the tool or the platform. Provide them with the output bundle and any other relevant information. If you'd like to try running the tool again or need further assistance, please let me know, and I'll be happy to help.
s
@Reece could you send over a recent call ID so I can take a look?