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[Production] An error occured in this call: pipeli...
# support
a
1272b52c-b5af-45b9-8ca9-ad238819b579 Production client.
@User Production issue
v
@Alberto Please let me know how I can assist you with your production client. If you have any specific questions or issues, feel free to share them, and I'll do my best to provide you with the information or support you need.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
a
Can we have a fail-safe; Switch from eleven to cartesia or whatever;???
b
Hi @Alberto , this feature is what you're looking for: https://docs.vapi.ai/voice-fallback-plan
a
It's not working as expected then
I got a 500and the call got disconnected straight away
It didn't automatically switch to a second / third option as stated in the documentation:(
b
Could you share a call ID where it didn't work? @Alberto
It seems the fallback plan was not configured for your voice
a
Exactly, that why it should have automatically get the next voices vs throwing out a 500 and closing the conversation
the default behaviour if is not configured.
b
ah yes, there was an issue with the default behaviour setting so we disabled it in the interim, i will update the docs accordingly. my apologies for the confusion @Alberto
a
So how can i acrivate it back account wise?
b
you can specify voice.fallbackPlan.voices
a
How can i do that acccount wise?
And how can i do that with the UX if is not possible doing it accout wise;
s
@Alberto As of now, you can only do it using the API. Here's the documentation on how to do it: https://docs.vapi.ai/voice-fallback-plan. Let me know if you require anything else.
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