Issue with VAPI Blocks Not Accessing Knowledge Bas...
# support
b
I've been using VAPI Blocks, but VAPI Blocks is unable to access the knowledge base, while the regular assistant in VAPI can access it and provide responses based on the knowledge base. Why is this happening? Even though I update the knowledge base via API for a block assistant, it still doesn't respond from the knowledge base. Is this a limitation?
v
@Ben Franklin It sounds like you're experiencing an issue with VAPI Blocks not accessing the updated Knowledge Base. This could be due to a few reasons, such as caching issues, a delay in the update propagation, or a limitation within the VAPI Blocks system. To ensure that your VAPI Blocks can access the Knowledge Base, you might want to check the following: 1. Confirm that the Knowledge Base has been updated correctly via the API. 2. Verify that the VAPI Blocks are configured to query the Knowledge Base. 3. Check if there's a caching mechanism that might be serving outdated information. 4. Review the VAPI Blocks documentation to see if there are any known limitations or additional steps required to integrate the Knowledge Base. If you've already tried these steps and the issue persists, it may be beneficial to reach out to the support team for more detailed assistance. They can provide insights into whether this is a known limitation or if there's a specific issue with your setup. Would you like me to assist you in contacting support for more information on this?
You can continue this conversation by mentioning me in the message.
s
@Ben Franklin Blocks are not yet ready for production or development use, so you'll need to use the assistant for now.