One of the accounts I used is info@vfab.ai but we are no longer using that account and are now using other accounts. Can you refund the same credit card that was charged? I send an email with screenshots to support@vapi.ai as well. Not sure if you are monitoring those now.

@Achal I'm glad you reached out for assistance. To address your refund request, I would recommend contacting our billing department directly as they handle financial transactions and can provide you with the specific details regarding your refund eligibility and process. Since you've already sent an email with screenshots to support@vapi.ai, our support team will review the information provided and get back to you with the next steps. Please keep an eye on your inbox for their response. If you need any further assistance or have additional questions, feel free to let me know, and I'll be happy to help.

Do they have another direct channel or email ? How do I contact them ?

@Achal I'm here to help guide you. For direct communication with our billing department, it's best to check the official website or the documentation you received when you signed up for our services, as contact details for specific departments are usually provided there. If you cannot find the information, or if it's more convenient for you, I can assist by forwarding your request to the appropriate team. Could you please confirm if you would like me to do that? If so, I will need some additional details to ensure your request is directed to the right place.

Please forward my request to the billing department

@Achal Our support email is still active. I will forward your refund request to the team. You can continue the conversation either through email or here, whichever you prefer.