Square doesnt work
# support
a
 I am installing a square with four agents and for any reason when I’m calling the inbound number, the initial agent is working, but as soon as she should transfer me to another agent, it doesn’t work, although they are all connected how it should be. https://cdn.discordapp.com/attachments/1328309594753208350/1328309594992414731/Bild_13.01.25_um_11.25.jpg?ex=67863c36&is=6784eab6&hm=b6bdd97f16d9f2aceef2416e75c513f376d2f39144298b4ef88b6ad0e6a79fb0&
v
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@AiCallYu_JuanS. I'm sorry to hear that you're experiencing issues with the call transfer between agents. To assist you better, I'll need a bit more information about your setup. Could you please provide details on how the agents are connected and the method you're using for transferring calls? Additionally, it would be helpful to know if you're receiving any error messages or if the call simply drops. Once I have more context, I'll do my best to help you resolve this issue.
s
@AiCallYu_JuanS. We are reworking on Blocks and they are in beta mode, so you can expect certain features not to work. I suggest using assistants with prompting instead.
a
Already there still in bed so when are you guys planning to switch it to be working as they should because they are already in bed like 5 months i think ^^ And also, how shall I get it to work if I need agents to be connected through a forwarding one with each other other?
s
@AiCallYu_JuanS. I apologize for the oversight. While it appears to be related to blocks, it's actually related to squads. Could you share the call ID so I can take a look?