My vapi call logs have disappeared from the past few days. Im encountering an issue with calls not going out all of a sudden as well.

@Jason I'm sorry to hear that you're experiencing issues with your call logs and outgoing calls. To assist you better, I'll need a bit more information. Could you please provide me with the following details? 1. The approximate date and time when you first noticed the call logs were missing. 2. Any error messages or codes you might have received when attempting to make outgoing calls. 3. Whether there have been any changes to your account or setup around the time the issue started. Once I have this information, I'll be able to help you troubleshoot the issue more effectively. If you prefer, you can also reach out directly to our support team by [sending an email](support@vapi.ai).

Hi, we have the same problem as @User (with one of the ids call very important to us)

same here!

@Vapi I will respond as I'm sure we have a very similar issue: 1. Notice 10mins ago (we were using the id and suddenly it had disappeared) 2. Just getting an error that the call_id doesn't exist 3. No changes around the account

@ThomasB Thank you for providing the details. It seems like there might be an issue with the call logs and the system recognizing the call IDs. To address this, I would recommend the following steps: 1. Please double-check the call ID to ensure there are no typos or errors. 2. Verify that you are looking in the correct account and region, as sometimes data might be segmented based on these parameters. 3. If possible, try retrieving the call logs using a different method or interface to see if the issue persists. If the call ID still doesn't exist and you're certain that no changes have been made to your account that could have affected this, it might be a technical issue on our end. In this case, I would suggest reaching out to our technical support team with the call ID, your org ID, and the exact error message you're receiving for further assistance. Would you like me to help you get in touch with technical support, or is there anything else I can assist you with right now?

@Vapi I haven't changed a thing, the call just disappeared from the logs and we can't reach the id through the API. We lost all the info after 10 of January.

@ThomasB I understand how concerning it is to lose access to important call data. It sounds like there may be a system issue that's causing the disappearance of call logs after January 10th. To resolve this as quickly as possible, I will need to escalate this to our technical support team. In the meantime, please ensure that you have your authorization key ready, as it will be required to access your account and investigate the issue. If you have any other relevant information, such as specific call IDs that are missing, please have those details on hand as well. I will proceed to report this issue to our support team. Please hold on for a moment.

@Vapi Okay, holding

@ThomasB Sweet. Have a great day!