Dynamic transfer using "transfer-destination-reque...
# support
a
I'm trying to create a dynamic transfer but handling the logic on my server. The ended reason is assistant forwarded the call but it never triggered the server url (webhook in Make) Tool Id: 33d1cf7f-bb56-4431-a032-c5f9e47f1ba5 Call Ids: 5354a5e2-a561-4b47-91d3-a01c31c3108b c61ec1ed-98f7-46a7-9ee7-30e821b8c8c1 001c568f-1c73-45ff-8358-41f0dab20aaf
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@Alex Contreras I understand you're experiencing issues with dynamic call transfer and webhook triggering. To assist you better, could you please provide more details about the logic you're implementing on your server and how you've set up the webhook in Make? This will help me understand where the issue might be occurring and how we can resolve it.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
a
You can even see that the tool is called by the assistant but it never triggered the webhook in Make, call Id: 0b998fac-2396-44af-b0b0-7028352a2c4e
@Shubham Bajaj can you check this please ?
s
Dynamic transfer: For the transfer tool, do not pass any destinations. We will send a transfer destination request to your server url. - Your assistant is missing server url.
expected
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json
{
"server": {"url": "https://hook.eu2.make.com"}
}
actual
"server_url": "https://hook.eu2.make.com" @Alex Contreras make the changes and let me know, How it goes!!
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the assistant has a server url
it triggers the end-of-call report which is the same server url
in ended reason says assistant forwarded the call but it never triggered the server url
s
@Alex Contreras checking if this is working for you?
a
@Shubham Bajaj Hi, no , it's not working
@Shubham Bajaj do you have some time today to go through this? We can hope on a call if necessary
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@Alex Contreras unsure if this helps with your issue, but it solved mine: https://discord.com/channels/1211482211119796234/1330092161835733013 - there are some nuances to it.
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