understanding this call
# support
u
can you help us understand this call https://dashboard.vapi.ai/calls?callId=1ef41bc8-0753-4001-a9e9-94fd908d712a from twilio the error is
Copy code
From

+17343072655
To
+13136294895
Direction
Outgoing API
Type
Phone
Status
Completed
Stir/Shaken Status 
A
Errors and Warnings
Debug Event SID
NO970cde77efde5c76e4ac9fb6856b687b
Warning
15003
Message
Got HTTP 400 response to https://twilio-webhook.aws-us-west-2-backend-production2.vapi.ai/amd?org_id=1b1fe4a6-1667-40e2-b23e-504c37f9faf0&call_id=1ef41bc8-0753-4001-a9e9-94fd908d712a
Debug Event SID
NO36bc80a9fec3d1bf66839439ea9f9d4a
Error
31920Stream - WebSocket - Handshake Error
and from vapi it says customer did not answer 1. what's the story behind this type of call 2. is the $0.01 charge the call setup charge? thanks
v
message has been deleted
u
help
s
@8Ds Please allow me some time to confirm this with the team, as I are seeing similar occurrences across few more users. I will investigate this further since it appears to be affecting several of your calls.
u
thanks
s
@8Ds Your getting charged $0.01 because of success evaluation plan and we will add an check to not to use it if transcription is empty or calls are never connected ideally the actual ended reason should be twilio-reported-customer-misdialed rather than customer-did-not-answer (will get this fixed). This usually happens when someone calls in but then immediately hangs up the call. You can check your twilio logs for it.
u
okay, i see, if i am to disable these, should i make
summaryPlan
successEvaluationPlan
enabled: false seems like these are auto enabled
yea, adding a rule based check makes sense, woudl be a waste if a call has no content, please let us know once implement, would like to track