Gladia Manual Language issues
# support
u
Hi I was trying out Gladia. However "Thank you" or "you" keeps randomly getting picked up. Also the transcription is not in the correct language. Sometimes it will also switch to english even when on manual. However when trying the automatic multiple languages, it switches between Chinese & Malay well but not tamil or hindi. Attached is what I passed to vapi sdk One example of a call is: 321d8182-9120-4c09-bb8f-4150ad600348 https://cdn.discordapp.com/attachments/1328595920899674152/1328595921151201343/image.png?ex=678746df&is=6785f55f&hm=cf1ce6faf77c13a3cc02f5080036782c3bb1cb70a65a8186b4bf316ff18c5752&
v
@7 year old Timmy Hello! I'm glad to assist you with the issues you're experiencing with Gladia and the VAPI SDK. For the issue of "Thank you" or "you" being randomly picked up, it sounds like there might be a sensitivity issue with the speech recognition. Adjusting the sensitivity or providing additional context to the speech recognition model could help. Regarding the incorrect language transcription and the issue with automatic language switching, it seems like there might be a configuration issue with the language detection or the language models being used. To address these issues, I would recommend checking the following: 1. Ensure that the language settings are correctly configured for the languages you want to transcribe. 2. Verify that the language models for Tamil and Hindi are properly set up and that they are supported by the current version of the SDK you are using. 3. If the language switching feature is not working as expected, consider updating the SDK to the latest version or reaching out to the support team for assistance with the language models. If you could provide me with the specific code or settings you passed to the VAPI SDK, I could give you more targeted advice. Otherwise, if you need further assistance with these issues, please ask support for more info on this.
You can continue this conversation by mentioning me in the message.
u
All steps have been followed
s
@7 year old Timmy The **"thank you" **is a hallucination from Glaida's side, and regarding the Tamil not being transcribed, I am looking into it.
update
@7 year old Timmy for your call language recognition is automated so you don't need to set it. Give it a try and let me know how it goes.
u
Sorry for the late reply missed this, is the issue is fixed and I can give it a try? Can you meant if i set to automatic single I don't need to pass ta?
s
Don't pass any language instead use automatic multiple langauges.
u
Not automatic single? I tried automatic multiple & single doesnt seem to detect the tamil. It just switches to english.
s
@7 year old Timmy can you share the call ID for automatic multiple language w/o language explicitly set.
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6e165afd-66fb-4366-a3c7-2773d1ea88e2 b09f6d2a-ec57-4ad9-9135-822385767c04
k
update
Checking with Gladia team what could have been gone wrong.
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