Calls Disconnecting with 'Existing Meeting Because...
# support
j
Hi Vapi Support Team, I’m facing an issue where assistants are automatically disconnecting calls just a few seconds after they start. The error message I’m receiving is: "Existing meeting because room was deleted." Could you help me understand why this is happening and how I can resolve it? I’d appreciate any guidance or troubleshooting steps to fix this issue. Thank you for your assistance!
v
@jennifer12 Hello! I'm sorry to hear that you're experiencing issues with calls being disconnected. The error message "Existing meeting because room was deleted" suggests that there might be a problem with the configuration of your assistant or with the backend system that manages the call sessions. Here are a few troubleshooting steps you can take to resolve this issue: 1. **Check Assistant Configuration**: Ensure that your assistant is configured correctly according to the guidelines provided in the documentation. Make sure that there are no settings that might cause the room to be deleted unexpectedly. 2. **Review Backend Systems**: If you have access to the backend systems, check the logs to see why the room is being deleted. There might be an automated process or a bug that is causing the rooms to be deleted prematurely. 3. **Update Software**: If you're using any software or libraries related to VAPI, ensure they are updated to the latest version. Sometimes, bugs are fixed in newer versions. 4. **Contact Support**: If the above steps do not resolve the issue, it might be best to contact the support team with detailed information about your setup and the steps you've already taken. They may need to look into the system to identify the cause of the problem. If you need further assistance or if you'd like me to perform any specific actions, please let me know!
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.