@Szyman33
Certainly! To send an SMS to a client's phone number during a call with your agent, you would typically use a third-party SMS service API that allows programmatic sending of text messages. You would write a custom function that integrates with this SMS service, and then you could trigger this function during the call when needed.
Here's a high-level overview of the steps you would take:
1. Choose an SMS service provider that offers an API for sending SMS messages, such as Twilio, Nexmo, or Plivo.
2. Register for an account with the provider and obtain the necessary API credentials (like an API key).
3. Write a custom function in your agent's codebase that makes an HTTP request to the SMS service's API endpoint. This function would accept parameters such as the phone number to send the message to and the message content.
4. Ensure that your function handles any authentication required by the SMS service and that it processes the API's response to confirm whether the message was sent successfully.
5. Integrate this function into your agent's workflow so that it can be called with the appropriate parameters during a call.
If you need assistance with the specifics of writing the function or integrating it with your agent, please let me know, and I can provide further guidance. If you have any other questions or need additional support, feel free to ask!