Hello there, I would like to get help. I am trying to do a test OB call to a phone number twice but it says unknown error in the end of call reason. Here's the cid: cc8be0b5-d742-4c10-975a-ee58ebcd5a8c Email: glktolentino@gmail.com

@Gladys Tolentino Hello! I'm here to help you with your issue. It seems like there might be a problem with the call setup or connection. To assist you better, I'll need to check the details associated with the call ID you've provided. Please give me a moment to look into this for you. In the meantime, could you please confirm if you've checked your internet connection and ensured that there are no issues on your end that might be causing the problem? Also, if you're using a service like Twilio, please make sure that your account is in good standing and that there are no service outages reported. Once I have more information, I'll be able to guide you further. Thank you for your patience!

Hello @Vapi yes there's no issue with internet connection. Same goes with twilio. No issues at all.

@Gladys Tolentino Great, thank you for confirming that there are no issues with your internet connection or Twilio service. Since the error you're encountering is not immediately clear, I would recommend reaching out to the support team with the call ID and your email address. They will be able to look into the system logs and provide a more detailed explanation of the unknown error you're experiencing. Would you like me to guide you on how to contact support or is there anything else I can assist you with right now?

yes please

@Gladys Tolentino Certainly! To contact support, you can follow these steps: 1. Visit the support page of the service provider you're using for your Voice API (such as Twilio, if that's the case). 2. Look for a 'Contact Support' or 'Help Center' option. 3. You may be required to log in with your account credentials. 4. Once logged in, you can typically submit a support ticket or request. 5. Provide them with the call ID (

cc8be0b5-d742-4c10-975a-ee58ebcd5a8c

) and your email address (

glktolentino@gmail.com

). 6. Explain the issue you're facing in detail, mentioning the 'unknown error' at the end of the call reason and that you've confirmed there are no issues with your internet connection or Twilio service. 7. Submit the request and wait for their response. Support teams are usually prompt in their response, and they will be able to provide you with specific insights into why the error occurred and how to resolve it. If you need any more help or have further questions, feel free to ask. I'm here to assist you!

@Vapi I contacted them and was advised that there's np issue on their end. Can you help me please

@Gladys Tolentino I'm glad to hear that you've reached out to support and that there are no issues on their end. Let's try to troubleshoot the problem together. Since you've attempted the outbound (OB) call twice and encountered an unknown error at the end of the call, we should consider the following steps: 1. **Check API Request**: Review the API request you're making to ensure that all required parameters are correct, including the phone number format, authentication tokens, and any other necessary information. 2. **Review Account Settings**: Double-check your account settings to ensure that you have the necessary permissions and that there are no restrictions that might be causing the call to fail. 3. **Inspect Logs**: If possible, inspect the detailed logs for the calls in question. Look for any error codes or messages that could provide more insight into what went wrong. 4. **Test with Different Number**: Try making a test call to a different phone number to see if the issue is specific to the original number you were calling. 5. **Code Review**: If you're using code to initiate the calls, review the code to ensure there are no errors that might be affecting the call setup. If you're comfortable sharing more details about the API request or the steps you're taking to initiate the call, I can provide more specific guidance. Otherwise, if the issue persists, we may need to escalate this to a more technical team for a deeper investigation. Would you like to provide more details, or is there anything else I can assist you with at this stage?

logs

🔵 16:37:29:910 No serverUrl found for message type: end-of-call-report. Skipping... 🔵 16:37:29:910 Sent End of Call Report "status": "ended", "endedReason": "customer-ended-call" @Gladys Tolentino the call ID you have shared does not have a server URL. Could you please check the call ID?