Passing Dynamic Variables & Getting Transcript (Re...
# support
j
Unable to pass dynamic variables through to my Vapi assistant script from Relevance. Call ID: b60d42ce-d542-457b-b0cb-a6d1a9fa3e68 Timestamp: 00:01 / 00:25 Expected response: {{name}} - (Steve) / {{personalized_line.answer}} - (Great, I noticed your impressive background in training and development within the defence sector, and your role as Director of Learnity Ltd. Given your expertise, could you share what specific outcomes you're hoping to achieve by joining our program, especially in terms of building a global network of board members?) Actual response: Silence, variables not passed through. Additional problem: Unable to get the transcript back to Relevance. https://cdn.discordapp.com/attachments/1329000497071259659/1329000497423843348/Screenshot_2025-01-15_100437.png?ex=6788bfaa&is=67876e2a&hm=abdec8254b559cab44fb6fc86d221b55e022f05b53dd36a862c757411842b93c& https://cdn.discordapp.com/attachments/1329000497071259659/1329000498019172352/Screenshot_2025-01-15_100651.png?ex=6788bfaa&is=67876e2a&hm=7ba6ef5d8e5f3e0c75ce6ef80009a101d937204c65f4094a686fae45e01f9a7d& https://cdn.discordapp.com/attachments/1329000497071259659/1329000498631671900/Screenshot_2025-01-15_101211.png?ex=6788bfaa&is=67876e2a&hm=d815ee147feafbb12c5d06201a0ada6de756360f3e1ba4c3f62836ccd8a692b7&
v
@J0ngA I'm sorry to hear you're experiencing issues with passing dynamic variables to your Vapi assistant script and retrieving the transcript back to Relevance. Let's address these issues step by step. Firstly, for the dynamic variables issue, it seems like there might be a problem with the way variables are being referenced or passed in the script. To resolve this, please ensure that the variables are correctly formatted and that the assistant script is designed to parse and replace these placeholders with actual values. For the transcript retrieval issue, it's possible that there might be a misconfiguration in the way the transcript is being sent back to Relevance. Please check the integration settings and ensure that the correct endpoints are being used and that they are capable of handling the transcript data. If you need further assistance with these issues, could you please provide more details on how you're currently trying to pass the variables and retrieve the transcript? This will help me give you more specific guidance. If the problem persists, please ask support for more info on this.
You can continue this conversation by mentioning me in the message.
j
@Vapi "To resolve this, please ensure that the variables are correctly formatted and that the assistant script is designed to parse and replace these placeholders with actual values." How do I know if the assistant script is designed to parse & replace these placeholders? The variables are formatted correctly as shown in the screenshots. "Please check the integration settings and ensure that the correct endpoints are being used and that they are capable of handling the transcript data." Where and how can I check this? Please provide more info.
s
@J0ngA variable values are part of assistant overrides they are not a separate entity so pass them inside assistant overrides and try again it will work.
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