pipeline error AZURE speech
# support
v
@andrewboy777 I'm sorry to hear that you're experiencing issues with the Azure TTS service. To assist you better, could you please provide more details about when the disconnection occurs? Is it happening during a specific part of the call or randomly? Additionally, have you noticed any patterns or received any error messages that could help us diagnose the problem?
You can continue this conversation by mentioning me in the message.
a
It is disconnecting the call automatically before the 1 sec
s
@andrewboy777 can you try using the GPT-4 model. You won't face this issue with this model.
a
Hi @Shubham Bajaj can you push this Azure TTS issue. We arr still facing this issue many times. Azure has much better TTS vs deepgram for my geo. So please try to make Azure TTS stable asap so that we can use in production.
s
@andrewboy777 Did you get a chance to try it out with the GPT-4 model instead of DeepSeek? This will help you get unblocked.
a
Yes we use gpt40... but this issue is related to TTS and AZURE transcriber... we got this error again today
error - sos check Callid: cfa7dfdb-c60c-4b6c-8885-a1fb43e47bae Ended Reason: pipeline-error-azure-speech-transcriber-failed
There is SERIOUS BUG with your AZURE transcriber...pls send this top top urgent critical error
Callid: c5ba0267-3fe7-4a87-9618-72dec7ade250 Ended Reason: pipeline-error-azure-speech-transcriber-failed
s
@andrewboy777 I have created an ticket for this, and it will be resolved pretty soon.
@andrewboy777 you can try now the issue has been fixed.
a
Thx a lot
Hi @Shubham Bajaj can you pls check - we are still getting error: call id: a00df7a2-764c-4797-ac66-a10b49c4ac10 transcription was not generated and call ended
s
@andrewboy777 checking with the team, incase you don't hear any response back from me please ping me.