No Voicemail Detection
# support
v
@J. I'm sorry to hear that you're experiencing issues with voicemail detection during outbound calls. To address this, we can review and adjust the voicemail detection settings. Could you please provide me with more details about your current configuration, or would you like me to guide you through the process of checking and configuring the voicemail detection settings?
You can continue this conversation by mentioning me in the message.
j
Please guide me through @Vapi
v
@J. Absolutely, I'd be happy to guide you through the process of checking and configuring the voicemail detection settings. Here are the steps you can follow: 1. **Review Current Settings**: Check your current voicemail detection settings to see if they are configured correctly. This typically involves parameters like the length of silence before voicemail detection kicks in, or the use of beep detection. 2. **Adjust Detection Parameters**: If the settings are not optimized, you can adjust parameters such as: - **Silence Timeout**: Increase or decrease the time the system waits in silence before assuming it's voicemail. - **Beep Detection**: Ensure that beep detection is enabled if your system supports it, as this can be a clear indicator of voicemail. 3. **Test Changes**: After making adjustments, perform test calls to ensure that the system is now correctly detecting voicemail. 4. **Monitor and Iterate**: Continuously monitor the performance of the voicemail detection. If issues persist, you may need to further tweak the settings or look into more advanced detection methods. If you need assistance with accessing these settings or making changes, please let me know which specific part of the process you need help with, and I can provide more detailed instructions.
@J. To enable and configure voicemail detection through the API, you will typically need to set specific parameters when making an API call to initiate an outbound call. These parameters can control the behavior of the voicemail detection system. Here are the general steps you would follow: 1. **Access the API Documentation**: Refer to the API documentation for the specific Voice API you are using. Look for sections related to outbound calls and voicemail detection. 2. **Set Voicemail Detection Parameters**: Within your API call to initiate an outbound call, you may need to set parameters such as: - `voicemailDetection`: Enable this feature. - `voicemailDetectionTimeout`: Set the amount of time to wait for voicemail detection. - `voicemailDetectionSilenceTimeout`: Configure the silence timeout for detection. 3. **Make the API Call**: With the parameters set, make the API call to initiate the outbound call with voicemail detection enabled. 4. **Handle the Response**: The API should return a response indicating whether voicemail was detected. Your application should handle this accordingly. Since I don't have the exact details of the API you are using, I can't provide the specific parameters or endpoint you need to use. If you can provide me with the name of the API or any additional details, I could give you more precise instructions. If you're unsure about the specific parameters or need the exact API endpoint, please consult the API documentation or reach out to the API provider's support team for further assistance.
@J. The parameters for voicemail detection typically require more than just setting them to
true
. You might need to configure specific values that dictate how the voicemail detection should behave. Here's a more detailed explanation: - `voicemailDetection`: Setting this parameter to
true
would enable the voicemail detection feature. - `voicemailDetectionTimeout`: This parameter often requires a numerical value that represents the maximum amount of time (in seconds) the system should wait for voicemail detection before proceeding. - `voicemailDetectionSilenceTimeout`: Similar to the timeout, this parameter would need a numerical value indicating the duration of silence that should be considered as an indicator of voicemail. For example, your API call might look something like this (in a hypothetical JSON format):
Copy code
json
{
  "voicemailDetection": true,
  "voicemailDetectionTimeout": 30,
  "voicemailDetectionSilenceTimeout": 5
}
In this example,
voicemailDetection
is set to
true
to enable the feature,
voicemailDetectionTimeout
is set to 30 seconds to wait for voicemail detection, and
voicemailDetectionSilenceTimeout
is set to 5 seconds to wait for silence before assuming it's a voicemail. Please refer to your specific API documentation for the exact parameters and values required. If you need help finding this information, let me know, and I can assist you further.
s
@J. could you please add description to this issue.
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