Ai still stays silent
# support
t
In some calls when you interrupt the ai while talking it suddenly stops talking at all and stays silent. Even if you say something it does not recover from it. I tried it even with realtime api 4o cluster. How can this be solved? I tried to adsujst the parameter
v
message has been deleted
@TimK I'm sorry to hear that you're experiencing issues with the AI interrupting behavior. It sounds like you've already tried adjusting the
number
parameter, which controls the number of words to wait before interrupting the assistant. If the problem persists, it might be necessary to look into other settings or configurations that could be affecting the AI's response. To better assist you, could you please provide more details about the settings you're currently using? Specifically, the
number
value you've tried and whether you've made any adjustments to the
assistantOverrides.maxDurationSeconds
or any other relevant configurations. This information will help me guide you to a potential solution.
You can continue this conversation by mentioning me in the message.
s
Hey @TimK To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!
t
Call ID a357c2aa-564e-4673-879f-cbcbfed916fc
It just stopped and did not recover. BUt is only with the realtime api a thing. With both, mini and normal one
s
@TimK yeah it's happening for realtime only, for now you can use other models as its still in beta-mode.