A couple of questions: - Documentation mentions a "Cloud Providers" section, but I am not seeing this section anywhere. - What is the default data retention policy for recordings? - Do you anticipate modeling storage costs similar to how you have modeled Latency and other Costs? - How are the Latency calculations estimated? I saw this discord chat on this from a while back saying it was based on the best scenario, but wanted to see if this was still accurate. Thanks in advance for the help, Anna

@anna Hello Anna, I'm glad to assist you with your questions: 1. Regarding the "Cloud Providers" section, it should be available in the documentation. If you're not seeing it, it might be due to a navigation issue or an update that needs to be reflected on your end. Please ensure you're looking at the latest version of the documentation, and if the issue persists, I can guide you on how to access this information or ask support for more info on this. 2. The default data retention policy for recordings in VAPI typically aligns with industry standards, ensuring that data is only kept for as long as necessary to fulfill the service provided. However, since you're considering an On-Prem deployment, your audio and text data stays in your cloud, and you have full control over the data retention policy. 3. As for modeling storage costs, VAPI is always looking to provide transparent and predictable pricing models for all aspects of the service, including storage. While I don't have specific information on future pricing models, it's reasonable to anticipate that storage costs could be modeled to help users estimate their expenses accurately. 4. Latency calculations are typically estimated based on optimal conditions and past performance metrics. These estimates are designed to give you a general idea of what to expect under normal circumstances. However, actual latency can vary due to a number of factors, including network conditions, server load, and the specific configurations of your deployment. If you need more detailed information on any of these topics, please let me know, and I'll be happy to help further or direct you to the appropriate support channel.

Hi can you explain me how the cost can be two times more expansive than the cost you shown me in my assistant ? https://cdn.discordapp.com/attachments/1329822150730977361/1329829318666485851/Capture_decran_le_2025-01-17_a_16.05.23.png?ex=678bc390&is=678a7210&hm=526a2b141c509ed1c3d0c7f45b4edfa152c44453f591f54832835c361ab046b4& https://cdn.discordapp.com/attachments/1329822150730977361/1329829319220138047/Capture_decran_le_2025-01-17_a_16.06.31.png?ex=678bc390&is=678a7210&hm=ba85b64e7a73a38cebc1d9d2b81dd73a368f529c570ceb49b0fdfd5f51f27ce3&

@Yns_ELY create a new support ticket and tag me over there with issue description and call id.