Issue linking Make.com Webhook. Can anyone help?
# support
d
Hi, I’m new to Vapi and trying to connect it with Make.com using a webhook URL. I’ve pasted the webhook URL into the Server URL field in Vapi, but it’s not working. The "Redetermine Data Structure" button keeps spinning endlessly, and in Vapi, I see a message that says: "You haven't added Make Credentials. Please copy and paste the Webhook URL from your Make.com scenario into the Server URL." I believe I’ve entered the webhook URL into all the correct Server URL fields, but I’m not sure what the issue could be. Could someone please help me troubleshoot this? https://cdn.discordapp.com/attachments/1329965081366364182/1329965081882001500/Screenshot_2025-01-17_2338022.png?ex=678c4201&is=678af081&hm=6b40dccb3f3ff0e553b9d6f980eab1aa041ed5700f0cf527899580c24e8ffd98& https://cdn.discordapp.com/attachments/1329965081366364182/1329965082146373634/Screenshot_2025-01-17_4.png?ex=678c4201&is=678af081&hm=1c103463877f7d7af6594f0ff9bb41f96f73edef3b957dab5749ed56451a6406& https://cdn.discordapp.com/attachments/1329965081366364182/1329965082473660477/Screenshot_2025-01-17_234750.png?ex=678c4201&is=678af081&hm=dfd4174cc4a1fda5f7a7d744f341f499ca36f331c515fd7607c7f96419c196c8&
v
message has been deleted
@David Hello and welcome to Vapi! I'm here to help you get started with connecting to Make.com using a webhook URL. It's great that you've already pasted the webhook URL into the Server URL field in Vapi. Let's go through a few troubleshooting steps to see what might be causing the issue: 1. Double-check the webhook URL you've entered to ensure it's correct and matches exactly with the one provided by Make.com. 2. Ensure that there are no extra spaces or characters in the Server URL field that might have been accidentally added. 3. Verify that your Make.com scenario is activated, as an inactive scenario might not accept incoming connections. 4. Check if there are any network issues or firewall settings that could be blocking the connection between Vapi and Make.com. If you've gone through these steps and the issue persists, it might be helpful to look at any error messages or logs that Vapi provides for additional clues. If you're still unable to resolve the problem, please reach out to support for more detailed assistance. They'll be able to guide you through more advanced troubleshooting steps or check if there's an issue on the Vapi side. Remember, we're here to help you get up and running smoothly, so don't hesitate to ask for further assistance if needed!
You can continue this conversation by mentioning me in the message.
d
This didn't help.
s
@David You have to initiate a call so Vapi will send server events, after that you can determine the structure.
2 Views