Vapi Tool Call change Transfer Request from Vapis ...
# support
l
yo anyone know how to change forwarding number inside Vapi transfer tool calls? My usecase involves twilio numbers. my scenario is setup between a User & a vapi agent to transfer a call to another number i own, & have further instruction handling, but it seems vapis native tool to forward calls has the forwarding number from set to the Vapi agent, any fixes?
Vapi are you going to respond?
weird, never seen the vapi bot never respond
v
message has been deleted
@L2. Hello! To change the forwarding number in the VAPI transfer tool for calls, you'll need to update the
forwardingPhoneNumber
attribute to the new number you own. Since you're dealing with Twilio numbers, make sure that the number you're forwarding to is correctly configured in your Twilio account to receive calls. Here's what you need to do: 1. Locate the part of your VAPI configuration or code where the call transfer is set up. 2. Update the
forwardingPhoneNumber
attribute with the new Twilio number you want to forward calls to. 3. Ensure that any additional instructions or call handling logic is also updated to reflect the new forwarding setup. If you need to forward calls to a SIP URI instead, you can use the
sipUri
attribute within the
forwardingPhoneNumbers
array to specify the SIP URI. If you're ready to make the change and need assistance with the specific code or configuration, please provide the relevant details, and I'll be happy to guide you through the process. If you're unsure about any part of this process, please ask support for more info on this.
You can continue this conversation by mentioning me in the message.
s
@L2. could you share the recent call id so I could take a look?