tracking and managing concurrent call limits via a...
# support
a
Hello Team. Is there a way to track the number of concurrent calls on my account in real-time? Does your platform offer an API to query the current number of active calls? My goal is to automate new call initiation when the active call count drops to 9. Could you suggest the best way to achieve this? Thank you!
v
@Alex Krasun Hello! Our platform does offer the capability to track the number of concurrent calls in real-time. You can use our API to query the current number of active calls on your account. To automate call initiation when the active call count drops to 9, you would typically set up a system that periodically checks the active call count via the API and triggers a new call when the threshold is met. Unfortunately, I don't have the exact API endpoint details to provide you right now. However, you can find this information in our API documentation, which will guide you on how to set up the call tracking and initiation process. If you need direct assistance with the API or setting up the automation, please ask support for more info on this, and they will be able to provide you with detailed guidance. Would you like me to connect you with our support team for further assistance on this matter?
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.