Multiple outbound calls at the same time
# support
g
Hi. I created an outbound assistant who will call multiple potential clients at the same time. I have several questions about this: 1. Is it possible to do an outbound call more than 10 calls at the same time? 2. If multiple calls are done at the same time, does it affect the information that will be gathered in each call? For example, all of the data from the calls will be exported to GSheet and 10 clients are being called at the same time, how can I ensure that the data of each call will be exported to its respective rows in GSheet?
v
@Gelo Hello! I'm glad to hear about your initiative with the outbound assistant. Let's address your questions: 1. The capability to perform more than 10 calls simultaneously would depend on the specific limitations and configurations of your Voice API provider. Many providers do support high concurrency, but you would need to check with your provider to confirm if they can handle more than 10 simultaneous outbound calls. 2. When multiple calls are made at the same time, each call is typically handled as a separate session. This means that the information gathered from each call should not affect the others. To ensure that the data from each call is exported correctly to its respective row in GSheet, you would need to implement a robust data handling and export mechanism. This would involve assigning unique identifiers to each call session and using these identifiers to track and organize the data correctly in GSheet. If you're using a specific API or service for making calls and exporting data to GSheet, they may have their own methods or best practices for handling concurrent calls and data management. It's important to follow those guidelines to ensure data integrity. If you have any further questions or need assistance with the implementation, please let me know!
You can continue this conversation by mentioning me in the message.
s
@Gelo > If multiple calls are done at the same time, does it affect the information that will be gathered in each call? No, multiple concurrent calls do not affect the data collection for each individual call. Each call maintains its own separate data. > For example, all of the data from the calls will be exported to GSheet and 10 clients are being called at the same time, how can I ensure that the data of each call will be exported to its respective rows in GSheet? Could you please explain your current process for exporting data to Google Sheets? This would help me provide specific guidance on ensuring each call's data is properly mapped to the correct rows. > Is it possible to do an outbound call more than 10 calls at the same time? Yes, it is possible to make more than 10 simultaneous outbound calls if your concurrency limit is set above 10. However, please note that the phone numbers should be purchased from a telephony provider rather than Vapi for this use case.
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