We have a lot of server errors from vapi. Can you guys do something about it? https://cdn.discordapp.com/attachments/1330925984744083516/1330925985008451715/2025-01-17_21.07.46.png?ex=678fc0ea&is=678e6f6a&hm=329323ff6e4dd59fa4eadb2c4673c1294978fa77e3bcf5d2adcdf10f88272f0f&

@august I'm sorry to hear that you're experiencing server errors with VAPI. To assist you effectively, I'll need a bit more information about the errors you're encountering. Could you please provide me with the following details? 1. The specific error messages or codes you're receiving. 2. The operations you're trying to perform when these errors occur. 3. Any relevant timestamps or logs that could help us pinpoint the issue. Once I have this information, I'll do my best to help resolve the problem. If the issue is urgent or you prefer direct assistance, feel free to [send our support team an email](support@vapi.ai).

For example: HTTPStatusError: Server error '503 Service Unavailable' for url 'https://api.vapi.ai/assistant/3352dd89-72d0-4600-afc2-c25d767f488e' Datetime: Jan 15, 2025 6:45:52 PM UTC

@august Cloudflare is blocking your IP address. If you're running behind a proxy or VPN, please turn it off and try again. If not, try changing your IP address. We use Cloudflare security and according to them, your IP is disallowed due to reputation. Changing your IP address should resolve this issue. Please let me know after you've changed your IP address.

@Shubham Bajaj These are requests from a server with a static IP address, and in most cases, everything works fine. However, these 503 & 403 errors occur within a short time frame of couple minutes. Our IP address is not listed in the databases of banned IPs. We are your clients; this is not spam, but requests from our actual users. As for the 503 errors, they are most likely caused by restrictions on your side. Could these restrictions be lifted? Perhaps add our IP addresses to a whitelist? Or at least let us know the rate limits in place?

@august As of now, we haven't added any restrictive rate limits or IP-related limiting/whitelisting in place. It's maintained by the service provider, but I will check with the team to understand what could be the reason for it.

@Shubham Bajaj Got it, thanks, I’ll be waiting for updates on this issue. All the information I have is what I’ve already sent (the request itself - URL, method, response code, and the timestamp). I don’t have any additional details, and I haven’t identified any patterns (when or why this happens) so far.

@august it seems like you have something we don't have access to, which are you experiencing on your end? do you see this happening regularly?

@Shubham Bajaj Sorry, i am not sure that i understood correctly. What do you mean by "we don't have access". This is all the information I can share.

HTTPStatusError: Server error '503 Service Unavailable' for url 'https://api.vapi.ai/assistant/3352dd89-72d0-4600-afc2-c25d767f488e'
Datetime: Jan 15, 2025 6:45:52 PM UTC

As for regularity, I can’t say for sure, but it happens periodically, on average a couple of times a week.

@august Thanks for the info. I will share it with the team and circle back to you when I receive any new updates.