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concurrency limit
# support
a
Calls always fail with concurrency limit error, could you please reset our concurrency limit? And does that mean that we have calls that haven't been closed? Why are we reaching the limit? Our org ID is 3edef96f-cb3d-46a7-993b-ef034499b8a0
v
message has been deleted
@AdeB I'm sorry to hear that you're experiencing issues with the concurrency limit. To address your concerns: 1. Resetting the concurrency limit is not something I can directly assist with as it typically requires administrative privileges. However, I can guide you on how to proceed. You should contact support with your org ID and request a reset of the concurrency limit. They will be able to assist you further. 2. Reaching the concurrency limit can happen for a few reasons. It could be due to a large number of simultaneous calls being made, calls not being properly closed or terminated, or a potential issue with the system that tracks active calls. It's important to ensure that your application is correctly handling call termination to avoid unnecessary usage of your concurrency quota. Please reach out to support for more info on this and to get assistance with resetting your concurrency limit. They will also be able to investigate why you are reaching the limit and help prevent it from happening in the future.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
a
@Shubham Bajaj thank you, it's urgent
(I had to buy one more Concurrency Line to unblock our system. but this shouldn't have been required, should not hit the 10line limit.)
f
@Vapi concurrency limit is a problem for other accounts too. After 10 calls triggered (not all together, but within 10 minutes) the concurrency limit is hit and all calls fail after that. I just purchased 2 more lines for an account so concurrency should be 12 and i trigger 9 calls together and 1 fails. something is off there
v
@Fivos | EliteArchitects.AI I understand the urgency and the frustration that unexpected concurrency limit issues can cause. It seems there might be a discrepancy in the concurrency tracking or a potential bug affecting the system. Since you've already purchased additional lines and are still facing issues, it's important to investigate this further. I recommend reaching out to our technical support team immediately with the details of your org ID, the additional lines purchased, and the specific behavior you're observing. They will be able to look into your account's concurrency usage and resolve any discrepancies or system errors. In the meantime, please ensure that all calls are being properly terminated on your end to avoid unnecessary consumption of concurrency resources. If you have any call logs or additional information that could help identify the issue, please have them ready to share with the support team. If there's anything else I can assist you with, please let me know.
a
> (I had to buy one more Concurrency Line to unblock our system. but this shouldn't have been required, should not hit the 10line limit.) now it's stuck again 😦
f
for me too
@Shubham Bajaj
s
@AdeB your concurrency limit has been reset please try again, and let me know.
@Fivos | EliteArchitects.AI can you please share the orgId?
a
thank you @Shubham Bajaj, it seems to work well again now. Do you know what happened?
s
@AdeB You might have iniated more than one calls within sub-second or more calls then your allowed call limit.
a
a) thanks. Just to understand well, if I hit again the limit, then it will block all AI conversations for a while even if I'm back under the limit? b) > calls within sub-second we can't have several calls in the same second?
s
a) calls will be blocked until your back under the limit. b) 1 call per second and create another call with an gap of 1 second. so a single call every two seconds total 30 calls per minute.
a
b) Isn't it a big limitation? What would happen if two of our users trigger simultaneous calls within the same second? One would fail due to a concurrency error?
s
@AdeB I acknowledge your concerns and empathize with your situation. To address this matter, we are actively working on enhancing our concurrency controls, which will provide you with greater transparency and control over the limits.
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