Issue getting added to Project
# support
s
The email link gets routed to https://dashboard.vapi.ai/#error=access_denied&error_code=otp_expired&error_description=Email+link+is+invalid+or+has+expired also not getting new email on being reinvited also not able to get reset password
v
You can continue this conversation by mentioning me in the message.
@sid I'm sorry to hear you're experiencing issues with accessing your account. Let's try to resolve this step by step. Firstly, the error you're seeing indicates that the one-time password (OTP) link you received in your email has either expired or is invalid. This can happen if the link has been used already or if too much time has passed since it was sent. To address the issue of not receiving a new email upon being reinvited, it's possible that the invitation emails are being directed to your spam or junk folder, or there may be a delay in the email service. Please check your spam or junk folder to ensure the email hasn't been misdirected. Regarding the password reset, if you're unable to initiate or complete the process, there might be a technical issue that needs to be looked into further. To assist you better, I can guide you through the process of checking your spam folder and attempting to resend the invitation or reset your password. If these steps do not resolve the issue, I would recommend reaching out to our support team for further assistance. Would you like to proceed with checking your spam folder or should we try resending the invitation/resetting the password?
s
did not receive new emails
please can someone look into it? Need to get onboarded urgently
Org ID: 79195cb3-c5eb-4360-b3b4-9f53e3d30b1b
s
@sid I wanted to check if your login issue has been resolved. If not, please let me know and share your email ID again.
s
resolved
r
how was this resolved? I am running into the same issue
p
RDOG could you please provide your email address associated with your account? You can DM it to me if you prefer.