37ce8038-7d4c-4fcb-a4d7-580bf07b6bd0 is a Vonage number. It once worked for inbound. Now when number is called it always says some static message: "Ich bin die Test-Maria" (German for I am the test Maria.) This message is neither set by us in VAPI nor in Vonage. Our other numbers do not have the same problem, even with the same assistants. We already removed the number from VAPI and also completly reconnected Vonage to VAPI. Problem persists. Calls to the number also do not appear in logs. It might have something to do that we tried to use the number for outbound call (via API).

@tbsvttr It sounds like you've already taken some thorough steps to troubleshoot the issue with the phone number 37ce8038-7d4c-4fcb-a4d7-580bf07b6bd0. Since the problem persists despite your efforts, and the calls to the number are not appearing in the logs, it seems there might be a deeper issue that requires further investigation. Given that the message being played is not set by you and the number's behavior is not consistent with your other numbers, I would recommend reaching out to Vonage support for a more detailed look into the number's configuration on their end. They should be able to check if there are any settings or configurations that are causing this message to be played, especially since it started after attempting to use the number for an outbound call via API. Please contact Vonage support for more info on this, as they will have the necessary tools and access to diagnose and resolve the issue with the specific number in question.

Hi there, I'm new here please excuse my question if it is not up to the standard. I would like to tell the AI model to say "All calls are recodred for quality and training purposes" but in a machine-like sound, so it feels like a recorded message in a different tone / voice if possible How to do that in VAPI AI model? i use the native VAPI model with blocks, so the first block content is "All calls are recodred for quality and training purposes" Do you recommend another way?

I think this has nothing to do with my issue? Does it?

Apologies, i'm new here and don't know how this platform works or where to ask my question