I have few subaccounts that has a monthly billing cycle that ends in 20th of every month. for the past couple of days, the monthly usage amount remains the same in the billing and usage page. I know the particular sub-account receives call. Can you please look into this and let me know.
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Vapi
01/23/2025, 1:50 PM
@Dhina
Certainly! It sounds like there might be an issue with the billing and usage information updating for your subaccounts. To assist you further, I'll need to check the details of the subaccounts in question. Could you please provide me with the subaccount IDs or names that you're noticing this issue with? Once I have that information, I can look into the matter more closely and provide you with an update.
Vapi
01/23/2025, 1:50 PM
You can continue this conversation by mentioning me in the message.
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Dhina
01/23/2025, 4:31 PM
0eb4a93f-eefa-4f1c-84c6-ec4d18e881ab
Dhina
01/23/2025, 4:32 PM
Above is the sub account id
Dhina
01/23/2025, 7:23 PM
Support, please help
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Shubham Bajaj
01/24/2025, 9:47 AM
@Dhina , could you kindly rephrase your query? I would like to clarify whether you are indicating that you are making calls but not appearing for the shared org ID, or something else.
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Shubham Bajaj
01/25/2025, 9:38 PM
Because of no response closing this ticket.
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Dhina
01/27/2025, 1:58 PM
From the billing page user interface, will I be able to know yesterday's usage and last month usage?