@quickwhip.
I'm sorry to hear you're experiencing issues with setting up the assistant for inbound calls on your client accounts. Let's try to troubleshoot this together.
Firstly, please ensure that the assistant ID is correctly set for each Twilio number. If the assistant ID is correct, then we should verify that the server URL is properly configured to handle incoming requests and that it's capable of sending back the Assistant-Request event.
If you've already checked these configurations and the issue persists, we may need to look into the server logs or further details of the setup to identify the problem. If you have access to any error logs or additional information that could help us diagnose the issue, please share that.
If you're confident that all configurations are correct and you're still not receiving the Assistant-Request event, it might be necessary to involve our support team for a deeper investigation. Please ask support for more info on this, and they will guide you through the process of resolving the issue.