Inbound Phone Number Bugs + Assistant Request Not ...
# support
q
Hey, I've been experiencing this issue across a few of my client accounts. I've imported their twilio number and assigned an assistant to inbound. When I call the number "Couldn't get assistant, either set the ID.....". All twilio configurations are correct for the number. To try avoid this, I've set the organisation server URL to retreive an assistant, however this also doesn't work as I never receive an Assistant-Request event.
This particular number has an outbound transient assistant assigned to the ID which is live making calls. The only solution in the past has been to re import the number and use that. I want to avoid this as the outbound agent is operational.
v
message has been deleted
@quickwhip. I'm sorry to hear you're experiencing issues with setting up the assistant for inbound calls on your client accounts. Let's try to troubleshoot this together. Firstly, please ensure that the assistant ID is correctly set for each Twilio number. If the assistant ID is correct, then we should verify that the server URL is properly configured to handle incoming requests and that it's capable of sending back the Assistant-Request event. If you've already checked these configurations and the issue persists, we may need to look into the server logs or further details of the setup to identify the problem. If you have access to any error logs or additional information that could help us diagnose the issue, please share that. If you're confident that all configurations are correct and you're still not receiving the Assistant-Request event, it might be necessary to involve our support team for a deeper investigation. Please ask support for more info on this, and they will guide you through the process of resolving the issue.
You can continue this conversation by mentioning me in the message.
q
Phone number ID = 70cddb73-2dec-41f7-bb19-7e747712dc67 Org ID = 0f1bc22a-0646-45d7-900b-fa55eed36275
v
Got it. Tagging @User for additional help.
q
After even importing the twilio number again and configuring the new ID for outbound and assigning my inbound agent to it. No luck at all. Message on inbound dial "Couldn't get assistant either set the assistant id on the phone number, or should you bug your assistant request, check the debugging artifacts sent to your server"
New Phone Number ID = 3417e25b-6efe-4264-af56-1a237eae99d2
@User
@Shubham Bajaj
Resolved ^ Issue was I had that number imported on my main account + the clients account.