@neaux123 It sounds like you're encountering an intermittent issue where the VAPI assistant isn't consistently picking up calls forwarded from Google Voice. This could be due to a variety of factors, including network delays, configuration settings on Google Voice, or issues with the handoff between Google Voice and Twilio. Here are a few troubleshooting steps you can take: 1. **Check Network Latency**: Ensure that there are no network delays that could be causing the call to drop before the VAPI assistant picks up. 2. **Review Configuration**: Double-check the forwarding settings in Google Voice and the configuration in Twilio to make sure there are no conflicting rules or settings that might cause the call to go to voicemail. 3. **Test Call Durations**: Perform test calls to see if the 23-second duration is consistent. If it is, there might be a specific timeout setting that needs to be adjusted. 4. **Examine Logs**: Look at the detailed logs for both Google Voice and Twilio to see if there are any error messages or patterns that can help identify the issue. 5. **Contact Support**: If the issue persists and you're unable to find a solution, it might be helpful to reach out to both Google Voice and Twilio support for further assistance. 6. **Alternative Routing**: As a temporary workaround, consider setting up an alternative routing path that doesn't rely on Google Voice forwarding, if possible. If you need assistance with retrieving the assistant based on the caller's phone number or any other specific VAPI functionality, please let me know, and I can help with that. If the issue is not directly related to VAPI's functionality, reaching out to the respective support teams of Google Voice and Twilio might be the best course of action.

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Got it. Tagging @User for additional help.

@neaux123 Because of no response closing this ticket.