Hi, I am looking for information on how to configure VAPI to use European servers. I saw this article which explains how to configure cloud providers: https://docs.vapi.ai/customization/provider-keys And then this vague explanation from a past Vapi support bot on discord: "To configure your VAPI services to use the European servers, you typically need to specify the region in your API requests or service configuration. This can often be done by setting a region parameter to the appropriate value for the European region, such as "eu" or "europe". Here's a general outline of steps you might follow: API Endpoint: Use the API endpoint designated for the European region. This might look something like eu.api.vapi.com instead of the default api.vapi.com. Service Configuration: In your service's configuration file or settings, look for a region or location setting and change it to the European region. Data Storage: Ensure that any data storage or databases you are using are also configured to be in the European region to maintain data locality and compliance. Documentation: Refer to the VAPI documentation for any region-specific instructions or settings that might be required." Could anyone please assist in providing a concrete explanation for how to do this properly? Thanks!

@one.hedge Certainly! To configure your VAPI services to use European servers, you'll need to adjust your API requests and service configuration to target the European region. Here's a more concrete explanation of the steps you should take: 1. **API Endpoint**: Replace the default API endpoint in your requests with the one designated for the European region. If the default endpoint is

api.vapi.com

, the European endpoint might be something like

eu.api.vapi.com

. Make sure to use this endpoint when making API calls. 2. **Service Configuration**: In your service configuration, whether it's a file, environment variable, or settings within the VAPI dashboard, locate the setting for the region or location. Change this setting to the appropriate value for the European region, which is typically indicated by "eu" or "europe". 3. **Data Storage**: If your application involves data storage, ensure that your databases or storage services are also set up in the European region. This is important for maintaining data locality and adhering to regional data protection regulations. 4. **Documentation and Support**: Since the exact parameters and configuration options can vary, it's crucial to refer to the official VAPI documentation for any region-specific instructions. If the documentation does not provide enough detail or if you're unsure about any steps, don't hesitate to reach out to VAPI support for assistance. 5. **Testing**: After making these changes, thoroughly test your application to ensure that it's correctly connecting to the European servers and that all functionalities are working as expected. If you need further assistance or have specific questions about parameters or settings, please let me know, and I'll be happy to help!

I cannot find any settings or docs on how to do this "In your service configuration, whether it's a file, environment variable, or settings within the VAPI dashboard, locate the setting for the region or location. Change this setting to the appropriate value for the European region, which is typically indicated by "eu" or "europe"."

@one.hedge All of our servers are hosted in the US regions by default for all users. To have Vapi hosted in your specific region, you will need to consider the on-premises solutions, which entails hosting Vapi exclusively for your organization.

@Shubham Bajaj for this option: "Alternatively, you may provide your own keys for service providers and utilize them hosted in your region; however, please note that the Vapi servers will still be located in the US region." is there a way to make sure none of the customer data is stored on Vapi servers? Would that be the "HIPPA Compliance" setting?

@one.hedge Indeed, in accordance with HIPAA compliance, we will not be storing any customer data. Please feel free to reach out if you have any further questions.

@Shubham Bajaj can you provide more details on the HIPAA compliance setting? Will the chosen providers (for the voice, transcription, and model) then not store any data on their servers? And if we configure Vapi to store the recordings on our own cloud provider as outlined in the screenshot and this article: https://docs.vapi.ai/customization/provider-keys?utm_source=chatgpt.com Can we get access to the recording in HIPAA mode? https://cdn.discordapp.com/attachments/1332423973715316868/1333262817070944398/image.png?ex=67984142&is=6796efc2&hm=1cb20ac82e93fa86ea1f307a5bd05d0cbbd5966b93c435dfdb6409c00d47d843&

@one.hedge - We don't know if chosen providers trains on your data, with HIPPA enabled on us we don't train on your data. - No recordings will be disabled in HIPAA model, instead you can enable the recordings on the telephony side.