The agent does not continue the conversation after the first message and requires the person it contacts to respond in order to proceed. Additionally, the agent will be connected to the prospects I receive from Facebook via the Make.com platform. How can I configure the agent to automatically use and address the prospect by name, as received from Make.com, in the conversation? assistant ID : bd987f08-e1b0-4a86-9486-557d0dea73a7 Thank you in advance for your assistance.

Hey @coco To help track down this issue "agent does not continue the conversation", could you share: * The call ID * When exactly this happened (the timestamp) * What response you expected to get * What response you actually got instead This would really help me figure out what went wrong.

documentation url: https://dump.sahilsuman.me/y72brhjl.md

the call ID : 6658fbcb-dc97-43f6-8bab-984ffc23a646

json
    "start_speaking_plan": {
      "waitSeconds": 0.8,
      "smartEndpointingEnabled": false,
    }

json
    "transcriber": {
      "model": "nova-2",
      "language": "fr",
      "provider": "deepgram",
      "endpointing": 300
    }

@coco It was because of user inputs were not captured properly, use the following startSpeakingPlan and set the deepgram's endpoting value to 300 after that users input will be captured as expected and call will continue normally. Do give it a try and let me know how it goes.

can you explain in more detail how to do this please

@coco You have to make an UPDATE assistant request using either our API client https://docs.vapi.ai/api-reference/assistants/update?playground=%2Fapi-reference%2Fassistants%2Fupdate or your choice API client such as Postman. Simply replace the

insert-your-private-key-here

with your private-key and

insert-your-assistant-id-here

with the assistant-id and then it will work.

exmaple_curl_request

curl -X PATCH https://api.vapi.ai/assistant/insert-your-private-key-here \ -H "Authorization: Bearer insert-your-assistant-id-here" \ -H "Content-Type: application/json" \ -d '{ "transcriber": { "provider": "deepgram", "model": "nova-2", "endpointing": 300, "language": "fr" }, "startSpeakingPlan": { "waitSeconds": 0.8, "smartEndpointingEnabled": false } }'