First one is that when i use in the prompt the default variable {{customer.number}} in italian it says the plus sign in english instead of italian, i was wondering how to remove the +39 part from the numbers o if the number it +39 329782367 i will just say 329782367. Second issue is, how do i make the agent understand "yes" or "no" answers, because with the wait second at 0.4 (default) the agents doesn't lsiten to it. The second especially will help a lot of people, thank you very much iin advance.

@bluepenguin2011 For the first issue regarding the phone number format, you can preprocess the phone number to remove the country code before using it in the prompt. If you're looking to automate this process, you might need to implement a function that strips the country code from the number. Unfortunately, I cannot modify the code directly, but I can guide you on how to do it. For the second issue, to improve the agent's understanding of "yes" or "no" answers, you might need to adjust the wait time or sensitivity settings of the voice recognition system. If the agent is not picking up quick responses, you could try increasing the wait time slightly to allow users more time to respond. Additionally, you can implement more robust voice recognition logic that can better detect short affirmative or negative responses. If you need further assistance with these issues or if you have access to specific functions or settings that you'd like to adjust, please let me know, and I'll be happy to help guide you through the process. If these issues require more in-depth support, please ask support for more info on this.

{{customer.number}} = customerNumber.replace(/^\+39/, '').trim()

Hey bluepenguin2011To help track down this issue, could you share: * The call ID * When exactly this happened (the timestamp) * What response you expected to get * What response you actually got instead This would really help me figure out what went wrong!