Dear Vapi Support, I would like to report an issue with the voice selection functionality in squads. When attempting to change voices using the dropdown menu, regardless of which voice I select (including 11labs voices or previously used ones), it remains stuck on "Sarah." This issue is specifically occurring in squads, while the voice selection works perfectly fine in assistants. No error messages appear during this process - I can open the dropdown menu without any issues, but my selections simply don't take effect. The system was working correctly last week, but this problem has started recently. I've already attempted the following troubleshooting steps: - Adjusting voice settings - Checking configurations - Searching through documentation and forums for solutions None of these attempts have resolved the issue. Could you please help me identify and fix this problem? Thank you for your assistance. Best regards, Sami

@sami.mhidia.pro Hello Sami, Thank you for reaching out to VAPI support with your concern about the voice selection functionality in squads. I'm sorry to hear that you're experiencing this issue, but I'm here to help! Since you've already tried adjusting voice settings, checking configurations, and searching for solutions without success, it seems like we might be dealing with a more complex problem that could require a closer look at your system's backend or a potential bug that needs to be addressed. To assist you further, could you please provide me with the following additional information: 1. The version of the VAPI you are currently using. 2. Any recent changes you've made to the system that might have coincided with the onset of this issue. 3. If possible, a screenshot or detailed description of the voice selection interface where the issue is occurring. Once I have this information, I'll be able to investigate the issue more thoroughly and guide you towards a resolution. If the problem persists and requires intervention from our technical team, I'll ensure that it's escalated appropriately. Thank you for your patience and cooperation as we work to resolve this matter for you. Best regards, VAPI Support Team

Hey @sami.mhidia.pro To help track down this issue, could you share: - The call ID - The Squad ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!

Hello, when I am on the dashboard I cannot manually select any voice on the squad assistants

@sami.mhidia.pro could you record a loom video so i can take a look?

I'm having this issue too

@Seldarella please tag me to your #1211483291191083018 ticket I will take a look.

me three

+1 to this issue, very frustrating

@alex @tpdnk2 can you guys please ping me to your support ticket.

didn't open a ticket, was looking to see if other users had similar issues through the discord and the initial post in this thread sums it up pretty well

@alex can you record a loom video of the issue your experiencing so I can take a look, and share it with the team?