The assistant is showing Invalid DateTime and did ...
# support
d
The assistant id is 2b47d830-f1e0-4742-acf2-f67211f15753 and I am not sure if this is any error or not. We did not get any outbound call and the dashboard showing this error. tagging @lio_4060
@User please help on this
v
@dl_amit It seems like there might be an issue with the assistant ID you've provided. The error message you're seeing on the dashboard could be related to the assistant not being found or an invalid assistant ID. To assist you further, could you please confirm if the assistant ID
2b47d830-f1e0-4742-acf2-f67211f15753
is the one you intended to use? If it is correct, there might be a configuration issue or a temporary service disruption. If you're unsure about the assistant ID, please double-check the ID and ensure it's entered correctly in your system. If the problem persists, please ask support for more info on this.
You can continue this conversation by mentioning me in the message.
d
Yes the id 2b47d830-f1e0-4742-acf2-f67211f15753 @Vapi @User
v
@dl_amit Thank you for confirming the assistant ID. It appears that you are trying to tag a user or a group for assistance with the issue. Since I'm an AI, I'm unable to directly notify individuals or groups, but I can certainly help guide you through some troubleshooting steps. First, let's ensure that the assistant ID is correctly configured in your system and that there are no issues with the network or service that might be preventing outbound calls. If everything seems to be in order on your end, the next step would be to contact the support team with the assistant ID and the error message you're seeing on the dashboard. Would you like to proceed with contacting support, or is there anything else I can assist you with at this moment? If you're ready to contact support, I can help close this ticket for you once we've addressed all your concerns.
d
@Vapi connect me with support tea,
v
@dl_amit Please ask support for more info on this.
s
Hey @dl_amit To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!
d
Theassiatant id is 2b47d830-f1e0-4742-acf2-f67211f15753 and vapi dashboard showing Invalid DateTime
s
@dl_amit Could you please provide the call ID so that I may investigate the issue regarding the invalid datetime?
@dl_amit because of no response closing this thread.