We've created our own 11labs voice as an Aussie male. Up until today, was working fine. However, now the voice automatically becomes American. Additionally, if we try to configure the deepgram model to Nova 2 Phonecall, it doesn't allow us because we've set the language to en-AU (see attached) We've checked our 11labs integration and no problem there, wondering if this is a Vapi issue to do with multi-lingual. https://cdn.discordapp.com/attachments/1333629111372877854/1333629112526573579/Screenshot_2025-01-28_at_1.42.55_PM.png?ex=67999666&is=679844e6&hm=656c9cb9e150b2bce5928d6f35e4b124d8ee4f92dd9be48088f8eb567edcb8d4& https://cdn.discordapp.com/attachments/1333629111372877854/1333629113080090634/Screenshot_2025-01-28_at_1.44.01_PM.png?ex=67999666&is=679844e6&hm=c9ad64142fe3c53ddbab223e520689bd3eab5966560e37d8908d2ca6942c9c12&

@apinch1993 I'm sorry to hear you're experiencing issues with your custom voice. It sounds like there might be a configuration problem that's causing the voice to default to an American accent. Since you've already checked your 11labs integration and found no issues there, let's look into the VAPI settings. For the issue with Deepgram not supporting the en-AU language, it's possible that there's a limitation with the Nova 2 Phonecall model for that specific language. As an alternative, you mentioned using the Talkscriber Whisper model, which could be a viable solution if Deepgram does not support en-AU. To address both issues effectively, I would recommend the following steps: 1. Double-check the language and accent settings in your VAPI configuration to ensure they are set to Australian English (en-AU). 2. Verify that the 11labs voice model is correctly configured to use the Australian male voice you've created. 3. If the problem persists, consider using the Talkscriber Whisper model as an alternative for speech recognition if Deepgram's Nova 2 Phonecall model does not support en-AU. If you need further assistance with the configuration or if the issue is not resolved, please ask support for more info on this. We're here to help ensure your voice API is working as expected.

Heyapinch1993 Thank you for creating the ticket! A member of our team will reach out to you shortly.

Hey @apinch1993 To help track down this voice issue, could you share: - The call ID - When exactly this happened (the timestamp) - The voice original sample recording This would really help me figure out what went wrong!