Please review this call, the call transfer functionality seems to have not worked here. What can we do to midigate this from happening in the future? b43e34f0-b7db-4c28-972f-7236368fc107

@Chris I'm sorry to hear that you're experiencing issues with the call transfer functionality. To assist you better, I will need to review the call logs associated with the call ID you've provided. I'll check for any error messages or issues that might have prevented the call from being transferred properly. In the meantime, if you're consistently facing this issue, please ensure that your Vici system is configured to handle SIP REFER messages, as this is often required for transferring calls. Additionally, if you're using the

forwardingPhoneNumber

attribute in your API calls, try setting it to null or an empty string to see if that resolves the issue. Once I have more information from the logs, I'll be able to provide you with a more detailed answer and potential solutions to prevent this from happening in the future. Please hold on while I perform the review. If you have any more details or have made any recent changes to your system, please let me know as it may help with the troubleshooting process.

help

HeyC Thank you for creating the ticket! A member of our team will reach out to you shortly.

@Chris As illustrated in the screenshot above, the call was successfully forwarded to the intended destination. I recommend inquiring with Vonage regarding the following call ID: CON-fb74456d-2b29-4ef1-a825-193b7504c4a3, to ascertain the reason for the call being dropped. I would appreciate hearing your thoughts on this matter. https://cdn.discordapp.com/attachments/1333634755044048979/1333669943127969843/Screenshot_2025-01-28_at_10.52.28_AM.png?ex=6799bc6c&is=67986aec&hm=5d9307b800fb778d6ddfe6f05bf5a4b445e6b7e5e094f5dae9b01f5b7ca19cb1&

thank you