Unable to download call recordings
# support
n
There seems to be a bug on the VAPI UI preventing the download of the mono and stereo call recordings. Confirmed on different systems/browsers.
v
You can continue this conversation by mentioning me in the message.
@Neeraj I'm sorry to hear that you're experiencing issues with downloading call recordings from the VAPI UI. It's great that you've confirmed this on different systems and browsers, as it helps to rule out local issues. I will report this to our technical team so they can investigate and resolve the problem as soon as possible. In the meantime, if you need access to specific recordings urgently, please let me know, and I can assist you further.
Got it. Tagging @User for additional help.
s
@Neeraj Could you record a loom video of the issue your facing downloading audio files, So I can take a look?
d
Hey same issue
It's working now for me
n
Yes, working now.
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