What variable would tell if the outbound call was ...
# support
j
Hello there. So I'm using the "Create Call" API in Make.com to perform outbound calls to specific leads listed in Airtable. Now, which variable/s should I enable (or can tell me) if the call was answered, cancelled, or unanswered by the lead from their end? Because upon testing, it says that the request has Status 201 even though I did not answer the call from my end. Thanks! @Vapi
a
HeyJerome Matthew Thank you for creating the ticket! A member of our team will reach out to you shortly.
v
@Jerome Matthew Hello! When using the "Create Call" API in Make.com for outbound calls, you should look for specific response variables that indicate the status of the call. Typically, these variables might include: - `call_status`: This variable can tell you if the call was answered, cancelled, or went unanswered. - `duration`: The duration of the call in seconds, which can be useful to determine if the call was connected or not. - `reason`: Sometimes, there is a reason provided for why a call was not completed. The Status 201 you're seeing indicates that the request to create a call was accepted and processed successfully, but it does not necessarily reflect the outcome of the call itself. You will need to check the call logs or the webhook responses (if you have set up webhooks) to see the actual status of each call. If you're not seeing these variables or if they are not providing the information you need, I recommend checking the documentation for the "Create Call" API or reaching out to Make.com support for more detailed information on the specific variables you should monitor for call outcomes.
You can continue this conversation by mentioning me in the message.
j
Thanks!
v
@Jerome Matthew Sweet. Have a great day!
@Vapi Sweet. Have a great day!
2 Views