Hi, I want to get summary in the end-of-call-report but mostly it is empty even for complete calls. I am getting the transcript of the call though but I need the summary everytime the call gets ended. What might be the reason or problem behind this? @Shubham Bajaj , have a quick look at this one please, this is the call Id if required: 3e0c131c-c2b0-4b43-9db5-7066a50e0119

Hey08anas Thank you for creating the ticket! A member of our team will reach out to you shortly.

@08anas Hello! I'm sorry to hear that you're experiencing issues with the end-of-call summary. It's possible that there might be a configuration issue with the summary prompt or the system might not be triggering the summary generation process correctly. To address this, I would recommend checking the following: 1. Ensure that the summary prompt is correctly set up in your system. 2. Verify that the system is configured to generate a summary at the end of each call. 3. Confirm that there are no errors in the call processing that might prevent the summary from being created. If you've already checked these and the issue persists, it might be necessary to look into the specific call ID you provided and investigate further. If you need assistance with this, please let me know, and I can help guide you through the next steps or escalate the issue to our support team for more in-depth troubleshooting. Would you like me to assist you further with this issue?

@08anas As you can see in the screenshot the analysis plan summary timed-out because of this it failed to generate the summary. Try increasing the summary timeout and then it will work. https://cdn.discordapp.com/attachments/1333684196648026112/1334087960785588225/Screenshot_2025-01-29_at_2.37.03_PM.png?ex=679b41bc&is=6799f03c&hm=baf77c489589ce7440dd95cf03d1d6dacf7416f5c0b25fde523c77a929cabb1f&