I'm encountering an issue where I find interesting Spanish voices in the voice library, but when I paste the Custom Voice ID into the agent setup, it says they can't find the voice. I’ve tried with my own API key (for cartesia for example), but the issue persists. It’s confusing and seems like a bug because the voices are displayed in the library but can’t be used for the agent setup. Please help resolve this issue! These are some of the Voice IDs I've tryed and haven't been able to setup: UOIqAnmS11Reiei1Ytkc 5jTLciGr7JGMshpxjhek Thanks,

Heymaxamuna3 Thank you for creating the ticket! A member of our team will reach out to you shortly.

@maxamuna3 I'm sorry to hear that you're experiencing issues with setting up the Spanish voices for your agent. It's possible that there might be a mismatch between the voice IDs you're using and the ones that are available for the agent setup, or there could be a restriction based on the API key permissions. To assist you further, I'll need to check a few details: 1. Can you confirm that the voice IDs you've provided (UOIqAnmS11Reiei1Ytkc and 5jTLciGr7JGMshpxjhek) are indeed the correct IDs for the Spanish voices you wish to use? 2. Have you ensured that these voice IDs are compatible with the provider you're using (e.g., Azure, Google, etc.)? 3. Can you verify that your API key has the necessary permissions to access these custom voices? Once you provide this information, I'll be able to help you more effectively. If the issue persists, it might be best to reach out to the support team for the voice provider you're using, as they may need to look into the issue more deeply.

@maxamuna3 can you try again without your key, most likely the voice either doesn't exisits in your account or you haven't add them to Vapi for your own Key. So, try without your key and let me know.

Hi! I fixed the problem, but it was super weird. I copied the voice ID from cartesia, and then pasted it using 11labs provider.

@maxamuna3 could you record a loom video of the process so I can take a look.