We are seeking to develop a robust, scalable AI solution integrated with VICI Dial and 3rd-party platforms to efficiently handle both outbound and inbound calls related to Medicare and ACA services. Core Features: Outbound Calls: The AI agent serves as the initial point of contact, introducing the purpose of the call, gauging interest, and transferring engaged consumers to licensed agents. It handles objections or disinterests gracefully and exits conversations appropriately. Inbound Calls: The AI handles incoming calls, providing accurate, real-time answers to questions about Medicare and ACA plans, including benefits and plan changes. It identifies complex inquiries requiring escalation and seamlessly transfers calls to live agents when needed. Key Capabilities: Real-Time Engagement: Engaging call introductions, contextual listening, and prompt responses for both outbound and inbound calls. Call Transfer Support: AI-initiated transfers based on interest, complex queries, or predefined conditions. Scalability: Designed to manage high call volumes efficiently. User-Friendly Management: A dashboard for adjusting AI settings, monitoring performance, and managing transfer criteria.

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@Prerana Could you please clarify the assistance you are seeking so that I can better assist you?