Agent abruptly ends call with a goodbye
# supportb
buytslacalls_
01/28/2025, 3:04 PManyone know why this is happening ? is there any way to fix? #1211483291191083018
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Atlas
01/28/2025, 3:04 PMHeybuytslacalls\_ Thank you for creating the ticket! A member of our team will reach out to you shortly.
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Vapi
01/28/2025, 3:07 PM@buytslacalls_
I'm here to help! Could you please provide me with more details about the issue you're experiencing? Once I have a better understanding, I'll do my best to assist you in resolving it.
Vapi
01/28/2025, 3:07 PMYou can continue this conversation by mentioning me in the message.
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buytslacalls_
01/28/2025, 3:10 PMassistant abruptly ends the call with a goodbye
buytslacalls_
01/28/2025, 3:10 PMeven though the conversation isn’t finished
buytslacalls_
01/28/2025, 5:29 PM@User please help this has spiked recently and is degrading our product
s
Shubham Bajaj
01/29/2025, 9:48 AMHey @buytslacalls_ To help track down this issue, could you share:
- The call ID
- When exactly this happened (the timestamp)
- What response you expected to get
- What response you actually got instead
This would really help me figure out what went wrong!
Shubham Bajaj
02/03/2025, 4:58 AM@buytslacalls_ Because of no response closing this ticket.