Getting EndedReason: unknown error for most calls
# support
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example call id : 3b4d8b85-7abd-4fca-a6b7-b1ac5034dc71 , 6a426c09-a19e-4572-9220-673b675cab0e Email id: eeshita@gokwik.co https://docs.vapi.ai/calls/call-ended-reason#unknown Vapi please investigate this as it is hampering our app.
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HeyEeshita Thank you for creating the ticket! A member of our team will reach out to you shortly.
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message has been deleted
@Eeshita I understand that you're experiencing issues with calls ending for unknown reasons, and you've provided two example call IDs. I will investigate this matter for you. To proceed, I may need to access more detailed logs or system information related to these calls. Rest assured, I will do my best to identify the cause of the issue and help you resolve it. In the meantime, if you have any additional information or specific error messages that you've encountered, please share them as they may assist in the investigation. I will follow up with you via the email provided (eeshita@gokwik.co) once I have more information or if I require further details. Thank you for bringing this to our attention, and we appreciate your patience while we look into this matter.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
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@Eeshita just checking if this is still occuring for you?
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I'll raise a separate ticket, but we had about 180 of these from 29 Jan 14:10 to 16:17 UTC+10. Calls cut short.
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@Shubham Bajaj the volume has reduced , it was 8 calls today with this error
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@Eeshita Can you share those call IDs?
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