What’s the best way to have the assistant end the call if it encounters an auto attendant (you’ve reached…press 0 for…etc)

HeyMarketeer Thank you for creating the ticket! A member of our team will reach out to you shortly.

@Marketeer To ensure the assistant ends the call when it encounters an auto attendant, you can configure the

assistantOverrides.endCallPhrases

with phrases typically used by auto attendants. For example, you might include phrases like "you've reached," "press 0 for," "to speak to a representative," and so on. When the assistant detects these phrases, it will trigger the call to end. Would you like to set up or modify these end call phrases now?

Can this be setup in VAPI or only in the api?

Got it. Tagging @User for additional help.

@User the support bot is talking about phrases the assistant says, what about phrases said TO the assistant? I do not believe the recommendation was correct

@Marketeer can you share the call ID, current response and expected response.

@Shubham Bajaj will look, vapi dashboard is failing to fetch calls just now…. But basically we encounter lots of automated systems that say “ you’ve reached XYZ company. For so and so press 1” and those suck up a lot of minutes b/c the AI just spins on them and i want a way that if it encounters that to just end the call.

Share the call ID so I can suggest you better options without making any assumptions.

Ok… the dashboard isn’t loading any calls right now. 🤷‍♂️

@Marketeer What you call auto-attended are basically an IVR, so you need to instruct your assistant if user input is similar to an IVR simply trigger the end call tool and it will work.

prompt

trigger the endCall tool

Do let me know your thoughts on this.